Call Handling

Running a project requires a mix of skill sets and tools in order to create an environment that leads to success.

Customer Focused Teams

The workshop provides participants with fundamentals for developing and improving customer focus and service quality throughout their team, department, division, and organization.

Telephone Etiquette

Effective communication over the phone is essential for any organization today that relies on customer service to grow or retain its customer base.

Handling Emptions

Knowing how to deal with the feelings and emotions of your staff is a vital part of managing a successful team, particularly in times of change.

Basic Sales Training

This introductory workshop is designed for people new to the field and those for whom selling has recently become an additional workplace responsibility.