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This course teaches participants how to identify and classify business records in order to effectively protect, manage, store, and dispose of them.

A crucial concept in total quality management is quality control—establishing the observation techniques and activities that will fulfill an organization’s requirements for quality.

This 5S training course is ideally suited to production staff, engineers, supervisors and managers. 5S, also known as 5C or CANDO is concerned with the elimination of the ‘7 wastes’ by the introduction of world class workplace organization, visual management and immaculate housekeeping.

Running a project requires a mix of skill sets and tools in order to create an environment that leads to success.

The workshop provides participants with fundamentals for developing and improving customer focus and service quality throughout their team, department, division, and organization.

Effective communication over the phone is essential for any organization today that relies on customer service to grow or retain its customer base.

Knowing how to deal with the feelings and emotions of your staff is a vital part of managing a successful team, particularly in times of change.

Effective customer complaint handling is one of the most important aspects of providing excellent customer service.

This introductory workshop is designed for people new to the field and those for whom selling has recently become an additional workplace responsibility.

Business taxation is extremely important but the lack of training on this subject has made most people avoid giving it the proper attention.