Training Delivery For The Programs Offered

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Leadership & Management Skills Trainings

Strategic planning is about getting your team, department or organization where it needs to go. Starting from knowing where you are and moving to where you want to get to, our Strategic planning
and thinking skills course takes you right through the strategic planning process with helpful tools, techniques and ideas for every stage to enhance your strategic thinking skills.

Coaching is an invaluable tool for managers who want to motivate and support their team to improve performance and manage change. It can also be part of an organizational strategy to support change at individual, team and organizational level.

Coaching is increasingly recognized as a flexible and effective way of supporting staff to develop new skills and confidence. This course is designed to help line-managers understand coaching, how
coaching fits with effective management and to acquire practical coaching techniques to use in their everyday work.

Executive Counseling is an inquiry-based approach to personal and professional development that is aimed at creating awareness, generating action, and facilitating learning and growth. It focuses on
improving performance by helping individuals to develop and sustain new perspectives, attitudes, skills and behaviors.

A management training course that focuses on the critical skills associated with handling difficult people and situations, highlighting the kinds of negotiation and influence processes that yield optimal
outcomes, keeping relationships intact. Case studies will be provided for participants to learn how to mediate hotly contested disputes and learn to effectively manage disputes among colleagues or
subordinates. It will also help participants improve own conflict resolution styles as well as approaches to working before, during and after conflicts. Participants are also provided hands-on opportunities for practice to improve critical negotiation and conflict-management skills.

This course focuses on performance management as a continuous process that drives development, which looks at techniques that recognize and implement solutions to support long-term results and
help develop the tools to create a culture of trust and high impact performance.

Businesses are continuously facing the need to change. This course provides an overview of necessary steps to implement and manage change at your organization—to guide and transition
individuals, groups and organizations to a new desired future state using a structured approach.

This program will help supervisors and managers create a more dynamic, loyal, and energized workforce. It is designed specifically to help busy managers and supervisors understand what employees want and provide a starting point for getting the most out of people.

This practical course provides participant with a range of tools and templates to help them learn how to delegate tasks and use effective delegation as a key development tool to motivate and challenge
their people. It will identify all the considerations that need to be taken before, during and after a task has been delegated.

Problem Solving and Decision Making (PSDM) presents a structure, process and the tools to help solve problems and make decisions.  This course is about proactively attacking problems and
making timely decisions.  The course is designed to help you solve work problems and make decisions to bring value to your company and your customers.  In addition, the skills, processes and
tools taught in this course can bring value to other aspects of your life.

Running a project requires a mix of skill sets and tools in order to create an environment that leads to success. In this one-day training course, you are provided with a comprehensive overview of the
project management process—from planning to execution and gain the skills to implement project management best practices within your organization.

Behavioral Skills Training

Core leadership skills are essential at any level of management. This course offers learning modules not only to help you discover your leadership style but will also give you the understanding you will
need to use it for the advantage of the team or company. It includes many principles and processes that can be used right away to solve real problems and help you get back on track. In addition, it will
give you the opportunity to use real management and leadership challenges in current time to learn from, which will greatly reduce your learning curve.

Stress management in the workplace requires more than helpful tips. Changing economic times have us pulled in multiple directions. This program delivers tools that are unmatched in the measured results they will produce for you and your organization. Through highly interactive learning, participants may apply these tools to get more of what’s important to them done in less time. Organizational skills are improved so that less things “fall through the cracks.” It builds on the proven five steps to better work-life balance training program and has unmatched proven results worldwide.

Efficient time management is the key to getting the most of out of your day—and to survive the increased business pressure brought about by economic turmoil. From managing email to juggling your time on multiple projects, this course will help you reach your goals by learning how to budget your time wisely and effectively—and help you rethink and reprioritize on a moment’s notice. It offers you best practices for prioritizing tasks, overcoming procrastination, improving your concentration and dealing with frequent distractions.

Every individual has a distinct persona that can be developed, polished and refined. This program brings participant to a process, which includes boosting one’s confidence, improving communication and language speaking abilities, widening scope of knowledge, developing certain hobbies or skills, learning fine etiquettes and manners, adding style and grace to the way one looks, talks and walks and overall, imbibing oneself with positivity, liveliness and peace.

Running a project requires a mix of skill sets and tools in order to create an environment that leads to success. In this one-day training course, you are provided with a comprehensive overview of the project management process—from planning to execution and gain the skills to implement project management best practices within your organization.

The program allows the participants to discover their personal vision, mission and values which they had to check for alignment with the organization. It can energize employees and see a more productive
organization. This workshop reviews the participants’ work values in the light of corporate values and the components of ethical decision-making. Experiential learning experiences lead the participants on a journey to discover their own work value system. The participants are then encouraged to consider their responsibility to others in the workplace and to the work organization and how that might play a role in
work productivity, decision making and even individual and corporate survival as work organizations chart their course in the limitless and increasingly competitive global marketplace.

Running a project requires a mix of skill sets and tools in order to create an environment that leads to success. In this one-day training course, you are provided with a comprehensive overview of the project management process—from planning to execution and gain the skills to implement project
management best practices within your organization.

his one-day course first covers some basic theory and background, clarifying what the world of ‘creative
thinking’ and ‘innovation’ looks like. It then looks at principles, practices and tools around creative thinking
in particular. There will be opportunities to apply the tools and techniques and practice running creative
thinking sessions and being a creative thinker yourself, giving you a creative thinking toolkit to use in the

Creative thinking is a course for anyone and everyone. It doesn't matter what organisation or industry you
are in, what your job title, role and responsibilities are, what your age or gender is and whether you think
you are naturally creative or naturally not! (By the way, everyone can be a creative thinker). It will still
work for you.

Global competency, the ability to navigate cross-cultural differences in order to communicate effectively, is a key determinant of international business success. All aspects of business, including relationship building and problem-solving, are impacted by culture. This course provides you with in-depth cultural awareness and understanding of the impact of cultural differences, the necessary foundation and tools to become culturally competent and practical tools to reduce cross-cultural misunderstanding and encourage positive cross-cultural working relationships.

Effective Teams Training

Visioning is critical for advancing the mission and objectives of an organization. This illuminating workshop provides an introduction to creating powerful vision. Identifying a clear and meaningful vision is critical towards personal and organizational success and excellence. It will give you the tools you need for developing a worthy, powerful vision critical to overall team success.

Clearly defining team members’ roles and responsibilities is a crucial step that is often overlooked when a team is formed. It is a necessary step to finishing a high-quality project and reaping all the benefits of teamwork. This course is designed to help team members and the manager/team leader develop clarity about their roles and responsibilities on the team. It also provides an opportunity to identify gaps and overlaps and make plans for dealing with them through a step-by- step guide to the exercise. There is also a session where participants can go through debriefing and learning.

Proactive communication is the key to resolving and preventing conflict. In a diverse work force, the ability to resolve conflict in a timely and effective manner can prevent escalation and increase productivity. Resolving conflicts training aids employees in identifying the most common causes of conflict at your organization, provides techniques for managing workplace conflict, and identifies the negative effects of unresolved conflict so employees understand the importance of immediately resolving their problems with co-workers and management.

Raise team motivation and performance to achieve your business goals, with our high-performance team course. This program is designed to help managers and team leaders and are new to leadership positions develop the knowledge and skills to create and maintain a high-performance team. Participants will also learn techniques that will engage and inspire their teams to achieve a higher level of team performance and synergy.

The High Ropes course provides a perfect vehicle for coaching and for pro-actively asking for assistance and support. Is a series of constructive, interactive tasks that will help the team address issues of communication, goal setting, teamwork, relationships, risk, trust, time management, self-confidence and commitment. The interpersonal feedback skills workshop or emotional intelligence workshop provide techniques to practice out on the course.

This is a team development process similar to team coaching that renews leadership teams that stay together for long periods of time. This course takes a customized approach to the needs and desired outcome of the team. Renewing teams also gets others to know each other differently than in the past and removes assumptions about each other that may be inhibiting better relationship.

Communication Skills Training

Develop and enhance your public speaking style and turn even the driest, most mundane information into a dynamic, compelling presentation. No matter what the subject, effective presentation skills training helps you deliver your message with poise and power. Give your words an appeal that captures attention and leads to inspiration and involvement.

Assertiveness and self-confidence are fundamental personal and interpersonal skills. Being assertive and self-confident enable you to stand up for your personal rights and express your feelings, principles, interests and thoughts in comfortable, sincere and appropriate ways. This training course empowers you to express yourself in a clear and sensible way in all your interactions with other people; whether with family members friends, colleagues, employers or clients. It will also provide different techniques to communicate in a respectful and assertive approach, without appearing overly ambitious or aggressive.

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. This course teaches you crucial skills in active listening, including body language and specific types of questioning techniques.

Feedback and criticism can be helpful to others. This course will help participants learn how to balance generous praise with clear and tough criticism. It is designed to help workplace leaders develop the art of constructive criticism to their peers and employees.

Negotiation is a key skill within any role, whether negotiating internally with managers or other departments; or externally with suppliers and customers. This course is suitable for professionals aiming to understand key elements of the negotiation process and enhance their personal negotiation skills.

This course teaches the best practices business people must know to be able to write clear, effective, professional business documents, especially email, memos, letters, and reports. It contains activities and writing examinations, which will be evaluated by the instructor.

The secret of good technical writing is to be able to describe complex technical concepts and ideas clearly and coherently so that both expert and non-expert audiences can understand and benefit from your writing. This course provides you with practical frameworks and skills necessary to translate highly complex subjects into reader friendly accessible documents. It will give you the knowledge and skills to produce technical documents that get read – and understood.

This course teaches all forms of business etiquette in dining, communication, telephone, meeting, tipping, travel, email, business cocktail party, wardrobe, and more. It is specifically designed for groups that want to polish their skills and improve their professional image. Information is presented in a humorous, relaxed style that cuts to the heart of today’s etiquette concerns. Trainers use hands-on activities to reintroduce learning points.

Learning a language is a physical process which can be trained or reprogrammed by working through a series of specific drills, including mouth positioning, intonation, breathing and listening exercises. This course will help you develop a clear, engaging English accent by learning how to recognize the differences between your mother tongue and the standard English accent. It is ideal for fluent non-native English speakers who wish to improve their English pronunciation and soften their accent, or who want to learn techniques to develop a more powerful and engaging voice.

Financial Awareness Training

Finances can be managed and controlled. This course will arm beginners with practical tools and techniques in financial budgeting assist them in their journey to financial freedom. It provides the fundamental of all financial skills—setting up and sticking to a monthly budget.

Personal financial debt can be a source of great anxiety and worry for many people, and it can be difficult to know where to start when you want to take control of your financial debts. This course helps you get started on the road to reducing your personal financial debts and becoming debt free. It offers you a clear way of understanding exactly how much money you owe and what strategy you should use to pay off debts based on minimum monthly payments or highest interest rates charged.

With real incomes falling and personal debt at a record high, it is vital to improve your personal finance skills. This course starts by giving you practical guidance on compiling a budget and using it to make good decisions about your spending. You will explore debts and investments, and how mortgages are used to finance home ownership. The critical issue of pension planning is explained, with guidance on different products. The course concludes by examining different types of insurance. It offers practical advice on how to make rational decisions about which insurance products to buy.

Business taxation is extremely important but the lack of training on this subject has made most people avoid giving it the proper attention. Most leave the matter to the accountants but ultimately the person in charge will be liable regardless of his/her ignorance. The seminar-workshop presents the procedures and computations in a simplified manner so as to enable the participant to have a good basic knowledge of business taxation after completing the seminar.

Customer Service and Selling Skills Training

This customer service skills training is specifically designed to develop the participants’ skills and behavior to offer exceptional customer care. It empowers them to provide effective solutions to customers facing problems, when they arise. It also, offers innovative ways to gain employee commitment to organizational objectives through workplace learning and development.

This introductory workshop is designed for people new to the field and those for whom selling has recently become an additional workplace responsibility. The course aims to provide participants with basic knowledge about consultative selling and tools they can use back on the job. During the workshop, participants will explore the salesperson’s role, sales models and methodologies, processes strong salespeople follow, and steps to build rapport and make conversations easier to start.

Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. It aims to help employees handle customer complaints and difficult customers successfully. At the end of this training course, trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain.

Knowing how to deal with the feelings and emotions of your staff is a vital part of managing a successful team, particularly in times of change. Having to identify, understand and manage the emotions of your team is a frequent occurrence in a manager’s day to day work. You will need to develop your listening and empathy skills, while retaining the boundaries of a manager. This course will show you how to apply emotional intelligence to your management role.

Effective communication over the phone is essential for any organization today that relies on customer service to grow or retain its customer base. Most customer service representatives have basic phone operating skills in areas such as answering the phone in a professional manner and greeting the customer. However, many customer service teams lack the crucial etiquette and speaking and listening skills that set apart profitable and professional organizations. This course module includes five daily lessons and focuses on the most important and fundamental telephone skills for every service professional.

The workshop provides participants with fundamentals for developing and improving customer focus and service quality throughout their team, department, division, and organization. They will explore a way of thinking and understand the kind of mindset they will need to adopt in order to empower people to go beyond satisfaction. It also provides proven strategies and approaches for becoming a customer-focused leader. After all, customer focus is a leadership issue.

Running a project requires a mix of skill sets and tools in order to create an environment that leads to success. In this one-day training course, you are provided with a comprehensive overview of the project management process—from planning to execution and gain the skills to implement project management best practices within your organization.

Continuous Improvement Training


This 5S training course is ideally suited to production staff, engineers, supervisors and managers. 5S, also known as 5C or CANDO is concerned with the elimination of the ‘7 wastes’ by the introduction of world class workplace organization, visual management and immaculate housekeeping. Learn the secrets of successful 5S implementation and how it can increase productivity and staff morale.

A crucial concept in total quality management is quality control—establishing the observation techniques and activities that will fulfill an organization’s requirements for quality. This course is designed specifically to help you learn to monitor and adjust processes so that your organization can put a strong focus on continuously improving its quality efforts.

This course teaches participants how to identify and classify business records in order to effectively protect, manage, store, and dispose of them. By following the best practices identified in this training, participants will know when to dispose of information and how to keep their current information timely, accurate and usable.

This Knowledge Management (KM) training course teaches participants how to implement an efficient method of taking advantage of the knowledge assets and intellectual resources of the employees for organizational success. It teaches the creation of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the organization. It also helps construct the knowledge competence of the organization by improving, systematizing, retaining and making use of the intellectual resources of the employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organization.

Information Technology Training

Understanding how to use Microsoft Office Word is essential to creating polished documents.  This Basic Word training class covers basic concepts in Microsoft Word, and also serves as a good introduction to the Microsoft Office suite, as well as basic computer skills. It will allow participants to understand the Microsoft Office environment, navigate documents, and create and format simple documents, giving them a solid foundation in this necessary word processing application. It also includes ample interactive practice activities, ensuring that they have understood each lesson.

Mastering Excel tools will clear away the pain of stumbling through your daily tasks. You will start with the basics, building a solid foundation that will give you further knowledge as you progress into intermediate and advanced level topics. At the end of the course, you will have a mastery of tools and come out with confidence to complete any Excel tasks with efficiency and grace.

At completion of this course you will have mastered the most popular Excel tools and come out with confidence to complete any Excel tasks with efficiency and grace. Below are just a few of the topics that you will master:

This course on PowerPoint will teach you all the tactics to become a pro in making any kind of presentations. You will learn a lot of thing about how to give the best presentations you must have ever given to your audience. You will learn to make great professional and animated PowerPoint presentations. The course teaches you in-depth basics of PowerPoint tools which you would have never thought will be so helpful in making great presentations. You will also learn great animation techniques which will help you make no. 1 presentations be it a business related or for training purpose. It is a very user-friendly program and you will surely enjoy learning this.

Take a control of your data with Microsoft Access relational database software training. It will teach you basic to advanced features of Access. Whether you are new to Access or an advanced user, this training will cover what you need to know as efficiently as possible.

Microsoft Project is a project management software program designed to assist managers so they can achieve a successful outcome and the benefits of Project software grow with each new edition. Microsoft Project training will help you stay abreast of the latest changes, whether it be for personal use, or to train your employees for an upgrade in your organization. It can also help project managers assign resources to tasks, track progress, manage a budget and analyze workloads.

Adobe Photoshop is the industry-standard image editing software, and is used worldwide by, photographers and graphic designers to perfect their digital images. If you work in the graphics field, learning Adobe Photoshop is a prerequisite. With this training, you can learn the skills to become a Photoshop expert. Adobe Photoshop lets you enhance, retouch, and manipulate photographs and other images. Photoshop allows you to transform your images to the workings of your imagination and showcase them for the world to see.

The Web Design & Development I curriculum is an introduction to the design, creation, and maintenance of web pages and websites. Students learn how to critically evaluate website quality,
learn how to create and maintain quality web pages, learn about web design standards and why they’re important, and learn to create and manipulate images. The course progresses from introductory work on web design to a culminating project in which students design and develop websites for local community organizations.

E-learning is a big topic in corporate learning and development, human resources, and education, and we have the training to help you get your classes online with e-learning software such as Captivate, Articulate Storyline, Moodle, Blackboard, Desire2Learn, and more. Create online training for your learners today.

*Note: Modules may be conducted separately or combined with other modules. Modules may also be conducted on a whole day or half-day duration depending on the current knowledge/skill set/level of the target audience.